01. Support scope
Maintenance may include defect correction, dependency updates, monitoring, minor configuration changes and agreed operational assistance.
02. What is not maintenance
New modules, material redesigns, major workflow changes, new integrations and substantial feature development are treated as enhancements and quoted separately.
03. Response priorities
Response and resolution targets depend on the selected support plan, issue severity, access availability and third-party dependencies.
04. Client responsibilities
The client must maintain valid third-party accounts, licences, billing, authorised contacts and secure access arrangements.
05. Backups and environments
Backup, staging, production access and deployment responsibilities will be defined in the applicable support scope.
06. End of support
Support may be paused for overdue payments, unsupported technology, security risks or material changes made by unauthorised third parties.
Contact
Questions may be sent to info@twsenterprises.in or director@twsenterprises.in.