Privacy Policy

Scope

This Privacy Policy applies to information submitted through twsenterprises.in, its contact forms, application forms and official communication channels linked from the website. Separate written agreements may contain additional privacy terms for a specific service.

Information we collect

Depending on how you use the website, TWS may collect:

• Name, title, date of birth and contact details.
• Address, city, state and pincode.
• General financial-profile information such as income range, risk tolerance, investment amount and service interest.
• Broker name and a broker reference such as registered phone, registered email or user ID.
• Messages, application notes and communication preferences.
• Basic technical information automatically made available by a browser or hosting platform, such as IP address, device type, browser type, page requests and timestamps.

TWS does not ask for or require an OTP, TPIN, MPIN, CVV, banking password, broker password or card PIN through the website.

How information is used

• To review an application or service enquiry.
• To contact the applicant using the selected communication method.
• To conduct eligibility, suitability, identity or operational checks where applicable.
• To provide support, maintain records and respond to complaints.
• To improve website security, performance and user experience.
• To meet contractual, accounting, compliance or lawful record-keeping requirements.

Sharing and service providers

Information may be processed by service providers that support website hosting, form delivery, email, cloud storage, analytics, security or communication. The application form currently uses third-party form-processing infrastructure. Information may also be disclosed where required by law, a competent authority, a court order, or to protect users, TWS or the public from fraud or misuse.

TWS does not disclose application information to unrelated third parties for their independent marketing without an appropriate basis or consent.

Data security

Reasonable administrative and technical safeguards are used to reduce unauthorised access, alteration, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure. Users should independently protect their devices, email accounts and broker accounts.

Data retention

Information is retained only for as long as reasonably necessary for application review, communication, service administration, dispute handling, accounting, compliance or legal obligations. Records that are no longer required may be deleted, anonymised or securely archived.

Your choices and rights

You may contact TWS to request access to, correction of, or deletion of personal information submitted through the website. A request may require identity verification. Certain records may be retained where needed for a contract, dispute, fraud prevention, compliance or legal obligation.

You may also withdraw marketing consent or request that non-essential communication stop. Operational communication related to an active application or service may still be required.

Cookies, fonts and third-party links

The website may load resources from third-party services, including web fonts, video thumbnails, embedded videos or form infrastructure. Those services may receive technical request information and may apply their own privacy or cookie policies. External websites linked from TWS are controlled by their respective operators.

Children

Financial-service applications are not intended for individuals who are legally unable to enter the relevant agreement. A parent or lawful guardian should contact TWS before submitting information on behalf of a minor.

Policy updates

This policy may be updated when website functionality, service providers or business practices change. The effective date shown at the top of this page identifies the latest published version.

Privacy and grievance contact